1. Your Legal Rights Under Distance Selling Laws

Isle of Man & United Kingdom:
Under the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013, you have a 14-day cooling-off period to cancel your online purchase and return goods for a full refund, including standard delivery costs.

• Notification: Notify the seller within 14 days of receiving the goods.
• Return: Return the items within 14 days after notification.
• Refund: Refund must be processed within 14 days of receiving the returned goods or proof of return.

European Union (EU):
Similar rights apply under the EU Consumer Rights Directive, offering a 14-day cooling-off period with full refunds including delivery.

2. What Can Be Returned and Refunded?

• Items must be unused, in original condition, with all packaging, tags, and accessories intact.
• Provide a valid proof of purchase.
• Initiate returns within 14 days of receiving the item.

3. Items Not Eligible for Return or Refund

• Custom or personalized items (unless faulty or misdescribed).
• Perishable goods (food, flowers, etc.).
• Sealed products that have been unsealed for hygiene reasons (cosmetics, underwear).
• Digital downloads once download has started with consent.

4. Faulty or Not as Described Items

If your item is faulty, damaged, or not as described, you have the right to a full refund, replacement, or repair. The seller covers return shipping costs in these cases.

5. How to Return an Item

1. Contact the seller via Manxsy messaging within 14 days with your order details and reason.
2. Return the item within 14 days once authorized (buyer pays shipping unless item is faulty).
3. Seller will inspect and refund within 14 days of receipt, including original delivery cost.

6. Distance Selling Regulations Requirements

Sellers must provide:

• Clear, accurate product descriptions.
• Information on delivery times and costs.
• Details on cancellation rights and return process.
• Clear contact information (address, email, phone).

7. Dispute Resolution

If a dispute arises, Manxsy customer support will assist. If unresolved, buyers may pursue alternative dispute resolution or legal action.

8. Additional Marketplace Considerations

• Third-party sellers may have their own additional return policies—check individual listings.
• Returning part of a multiple-item order refunds only the returned items and proportional delivery cost.

Note: This policy may be updated as laws change. Please review regularly.

Updated 06/08/2025